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Offering Solutions & Surpassing Expectations
Finding only the BEST Contractors
Your Premier Independent Adjusting and Claims Services Company
Based in Atlanta, BrightServ is a Subsidiary of BrightClaim, a premier Independent Adjusting and Claims Services Company providing solutions to the property and casualty insurance industry. BrightServ offers a variety of vendor management services and managed repair programs, helping you reduce cycle time and costs, and increasing customer satisfaction.
We Do The Work For You!Finding the right Contractor isn't easy! With literally thousands of Contractors out there we have to find only the best to join the BrightServ program. Contractors must meet our Quality Standards and have a successful track record of helping Homeowners like you!Learn More!
Qualifications and CredentialingBrightServ conducts an interview with the prospective Contractor to ensure that they meet our criteria to join our program. We only want Contractors that genuinely have a desire to help Homeowners get back on their feet!Learn More!
Our Credentialing requirements include but are not limited to:
Licensing - Contractor must have all appropriate licenses for their area
Certifications - IICRC Water, Mold Abatement, Lead and Bio Hazard are just some of the required Certifications
Insurance - The Contractor must hold stringent Insurance limits for GL, Auto and Workers Comp
Experience - Contractors must have been in business for at least 3 years
Performance - A track record of excellence is a must!
Monitoring and ReviewsBrightServ conducts several progress reports from the Homeowner during the repair process to ensure that any issues are dealt with quickly and efficiently. Once the repairs are complete BrightServ conducts a final survey with the Homeowner to get their feedback on the start to finish process to see where we might improve.Learn More!
We also review the Contractors performance and score them based on their professionalism and workmanship. BrightServ also conducts periodic surveys with the Contractors to see where we might be able to improve our processes and procedures with them.
All of this ensures that BrightServ is maintaining the highest standards possible and that Homeowners are completely satisfied!
Frequently Asked Questions
What is BrightServ?BrightServ is a Managed Repair Program assisting Homeowners to find the best Contractor to get their home back to its pre-existing condition with minimal stress.
How does the process work?Once you contact us, we will match you with the best Contractor for your claim. The Contractor will then contact you to schedule a meeting. Once the Contractor submits the estimate to us, BrightServ will review it and get approval from the carrier to begin work. BrightSev will be there with you throughout the process to monitor all aspects of the repair.
How much do you charge?There is NO fee to the homeowner!
If you don’t charge, how do you make money?The Contractor pays BrightServ a small percentage of the overall job cost.
How do you Qualify Contractors?Contractors on the BrightServ program undergo a stringent Credentialing process which includes but is not limited to: years in business, licensing, certifications, financials and background checks.
Is there a Warranty?Absolutely! Your Contractor will give you an industry leading 3-year warranty on all work performed for you. Any materials used on your project are warranted by the manufacturer.
Contact us today to learn about more services for home owners, contractors, and carriers.