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BrightServ’s web-based application can be custom-built to fit your company’s claims processes.
Our software creates a “glass pipeline” that gives you up-to-the-minute, real-time answers needed to manage your company’s program, down to the smallest detail: when a claim occurred, its current status, and detailed notes from interactions with your insured. Our glass pipeline system is yours to use in reviewing each and every claim at any point in the process. All related documents, field notes and current status are there for your designated personnel by way of individualized password access on our secured website.
From your customer service call center you can begin a fast track claims process engaging the required contractor in a direct repair program that you manage. You can manage the quality assurance processes or outsource some or all of those quality assurance processes to BrightServ.
Our easy-to-use software manages installation and repair projects, and gives authorized users the ability to track, coordinate, and provide detailed claims reporting. This includes metrics you need to help manage loss-adjustment expense, improve indemnity accuracy, and increase policyholder retention.
Just tell us what you need, and we’ll make sure you have access to the numbers that affect your bottom line. A variety of standard system generated reports will optimize your claims management process. Customized and ad hoc reporting is also available for your specific needs. It’s easy to use and password-accessible from any computer with an Internet browser.
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