Frank joins BrightServ as Senior Vice President of Insurance Services.
3-15-2006

Michael Frank has joined BrightServ’s management team as Senior Vice President, Insurance Services. His responsibilities include the integration of client requirements, management of client’s contractor programs, and BrightServ processes to ensure exceptional customer satisfaction among BrightServ’s clients and their policyholders.

Throughout Frank’s career spanning over 25 years in the insurance industry, he has been consistently promoted to positions of increased responsibility. Starting as a premium auditor for an insurance carrier, then later as multi-line independent adjuster, with the last 13 years spent with two major property and casualty insurers, he gained experience as a large loss claims manager, program manager, field claims manager, and corporate officer. In addition to his extensive experience in handling both commercial and personal lines claims, Frank also developed substantial expertise in the management of contractor repair programs and natural catastrophe response.   Michael has an MBA in Finance from St. Mary’s, an Associate in Claims designation, a Senior Claims Law Associate designation, and has his CPCU designation. 

“BrightServ is committed to working collaboratively with our clients to develop services that respond effectively to their needs,” said Howard Rogers, Chief Executive Officer. “The addition of Michael Frank to our staff is additional evidence of that commitment. Michael’s proven ability in handling and managing claims for several major property and casualty insurers brings to BrightServ industry expertise and insight that will help ensure we listen to our clients and respond directly to them.”

“The insurance claims adjusting industry is asking for alternative approaches towards catastrophe response, especially in light of the increase in catastrophes over the past two years,” said Rogers.   We believe BrightServ is uniquely positioned to bring to our clients tailored contractor network programs that help manage loss adjustment expense and improve customer retention in both catastrophe situations and day to day claim needs”.