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An influx of claims has come your way. Now you can be worry-free knowing that BrightServ will give your policyholders the immediate attention they deserve. Our staff works round-the-clock to secure the contractor resources you need and provide complete job management from appointment scheduling and homeowner interaction to a signed Certificate of Satisfaction.
By using BrightServ’s vast network of credentialed property repair contractors, insurance carriers and homeowners are assured the work will be done right the first time. We make the process both simple and seamless and all work is guaranteed for 2 years. This attractive competitive advantage helps your customers deal with frustrations and insecurities often associated with home repair work.
Once BrightServ receives your claim either pre-adjustment process or post-adjustment, a certified contractor is immediately dispatched to the policyholder. The contractor provides a damage estimate, complete with digital photographs. BrightServ reviews the estimate to ensure the material and labor costs are within pre-determined limits and scoping is accurate.
After receiving approval, the contractor starts and finishes the work in a quick but reasonable timeframe. BrightServ re-inspects an agreed percentage of the jobs to validate the policyholder is satisfied – and happy – with the results. Quality control includes scoping and estimate reviews that provide you metrics to ensure claims leakage is minimized.
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